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Topics


Organisational solutions for service and administration areas:


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  • Make-or-buy analyses
  • Business case calculation
  • Out-sourcing
  • Out-tasking
  • Hiving off
  • Reintegration
  • Contract management
  • Provider management
  • Service Level Management
  • Post-merger integration
  • Managing change in the context of organisational restructuring

Introduction and optimisation of processes:
 
  • IT service processes (acc. to ITIL)Themen-Content-1-beROSSI s
  • Development and optimisation of products and services
  • Standardisation and streamlining of administration processes
  • Performance measurement systems/balanced scorecard
  • Process optimisation (Six Sigma, lean management)